Version 1.14
Effective Since: September 2022
This Project Terms & Delivery Policy governs all software development, website development, mobile application development, AI solutions, digital marketing, consulting, and related technology services provided by Aayan SM India Pvt. Ltd., operating under the brand name Aayan Infotech.
Registered Office:
C-84, Vibhuti Khand
Lucknow, Uttar Pradesh 226010
India
Email: info@aayaninfotech.com
Every project follows an Agile Software Development lifecycle:
Each phase requires client approval before the next phase begins.
Each client is assigned a Dedicated Project Manager, Technical Lead, Development Team, and Quality Assurance Engineer.
Communication may take place through Email, Microsoft Teams, Slack, Google Meet, Zoom, or WhatsApp (where mutually agreed). Weekly review meetings are recommended throughout active development.
Project timelines begin only after:
• Contract execution
• Initial payment clearance
• Complete project requirements
• Receipt of required design assets
• Receipt of all required access credentials
Delays caused by pending approvals, incomplete information, third-party providers, or change requests automatically extend the delivery timeline.
The approved proposal, quotation, Statement of Work (SOW), or contract defines the project scope. Work outside the approved scope is treated as a Change Request and may require additional cost and timeline.
Projects may use Microsoft Azure, AWS, Google Cloud Platform, OpenAI, Shopify, WordPress, Stripe, Razorpay, PayPal, Twilio, Firebase and other APIs. Subscription costs remain the client’s responsibility unless otherwise agreed.
Upon receipt of full and final payment, the client receives ownership of all custom-developed source code, design files, documentation, and agreed project deliverables. Open-source software remains subject to its respective licenses. Aayan Infotech retains ownership of reusable internal frameworks, libraries, methodologies, AI models, and proprietary tools.
Client information remains confidential. Mutual NDAs can be executed where required. Confidential information will not be disclosed except with written authorization or where required by law.
A 90-Day Bug Warranty is provided covering coding defects and bugs within the approved scope. New features, third-party failures, external modifications, and hosting issues are excluded.
Support contracts may include security updates, server monitoring, performance optimization, database maintenance, backups, cloud infrastructure management, bug fixes, and technical consultation.
Development begins after receipt of the agreed initial payment. Final deliverables are released upon settlement of outstanding invoices.
Payments for completed work, consultation, licenses, cloud services, or allocated resources are non-refundable. If work has not commenced and no substantial effort has been invested, refund requests may be reviewed.
Disputes may be submitted through the independent grievance portal:
https://aayaninfotech.com/dispute-grievance
Project evidence and completed work will be reviewed independently to determine whether a partial refund is appropriate under applicable law.
A project is deemed accepted when written approval is received, production use begins, or no material feedback is received within ten business days after delivery.
Aayan Infotech shall not be liable for indirect, incidental, consequential damages, loss of profits, business interruption, goodwill, or third-party outages. Total liability shall not exceed the fees paid for the affected project.
Neither party shall be liable for delays caused by natural disasters, government restrictions, war, civil unrest, pandemics, internet backbone failures, cyber attacks, or other events beyond reasonable control.
This agreement is governed by the laws of the Republic of India. Subject to applicable international consumer protection regulations, disputes shall be subject to the jurisdiction of the courts of Lucknow, Uttar Pradesh.
Aayan Infotech aligns its operations with major international privacy and data protection regulations where applicable, including GDPR (EU), UK GDPR, CCPA/CPRA (California), Australian Privacy Act, UAE PDPL, Saudi PDPL, India’s DPDP Act, and other regional regulations based on contractual obligations.
